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Terms & Conditions

TERMS OF DELIVERY

DELIVERY COSTS

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  • When picking up the product from Finlandia Caviar shop no delivery cost is added.

  • Webshop calculates delivery costs automatically. Delivery cost consists of packing material, shipping, a special thermal box with the correct amount of TempFlex gel ice to guarantee correct product temperature while shipping. Thermal box and gel ice are easily reusable for future transportation.

  • Finlandia Caviar uses DHL for its deliveries. Gift cards are delivered to the customer for free.

  • Delivery costs are visible separately while ordering. Products are shipped to the client, lower tax rates apply in final pricing(transport costs are counted as a part of foodstuffs price)

  • Within Finland, we send our parcels through Matkahuolto. Packages are retrievable at the nearest Matkahuolto agency. Customers will receive a notification of this by SMS.

  • Now it is possible to order shipping via post. The order is delivered to the customer on the following day after the parcel has been sent out between 7 AM and 4 PM. If the customer has ordered the shipment.

DELIVERY TIME​

  • Orders must be made at least two full days before the pick-up or desired delivery date.

  • Orders are processed as they come. Orders are sent out the latest the following week Mon-Wed. To erase the risk of logistic problems, we do not ship on Thursday and Friday.

  • In case of an urgent matter and the need for faster delivery, please contact Finlandia Caviar either by phone +358105817810 or e-mail info@finlandiacaviar.fi

  • Desired to pick up or delivery date has to be stated by the client while making the order in the ''Additional information'' text box.

  • Finlandia Caviar delivers products in Finland and most of Europe. All of our shipments are handled by DHL. Gift cards can be sent to the customer electronically and used at desired date(max. 1 year after issuing)

RETURNS

  • The customer is able to cancel the order until it has been handled to the courier. In this case, please contact the shop by phone +358105817810 or e-mail info@finlandiacaviar.fi

  • Because of the nature of the product, a common 14 days return policy does not apply. Please contact the shop should a problem arise.

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DELIVERIES DAMAGED DUE TO TRANSPORTATION

  • When receiving the parcel, please inspect the outside and the products inside. In case something is broken, immediately demand that a notification is made to the courier document. It is highly recommended to open the parcel and inspect the goods before signing off the courier.

  • Inform possible damages, issues with delivery or/and it's quality or other arising problems to Finlandia Caviar as fast as you notice them to info@finlandiacaviar.fi. We will investigate the matter and provide a reasonable solution.

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1. REGISTRATION

  1. ​1. Order can be completed with or without registration.

           With first registration customer has to:

  • Register as a customer in Finlandia Caviar's webshop by informing the name and other required information.

  • Give permission to Finlandia Caviar to register information into a webshop database to fulfill orders. Customer information is confidential, Finlandia Caviar will never release the information to a third party.

    1. 2. Understand that the webshop is meant for personal and business customers, not retailers. Retailers can contact Finlandia Caviar directly.

    1. 3. Must be attentive when filling information and navigating through the webshop.

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2. ORDER VALIDITY

   2. 1. Communication between the involved parties takes place by e-mail(info@finlandiacaviar.fi), phone (+0105817810), or letters(Eteläranta 20, 00130 Helsinki). After placing an order, the customer commits to following his/her e-mail to receive order validation and shipping information.

   2. 2. A binding contract of sale is applied when Finlandia Caviar has sent out order validation to the customer.

   2. 3. A customer has the right by either e-mail or phone to cancel the order before it has been shipped out.

   2. 4. After a customer has placed an order Finlandia Caviar can not change or modify a contract of sale.

3. PRICES

   3. 1. Valid prices include tax, which is on Finland Caviar's webshop. Valid Price is in Euro (EUR). Finlandia Caviar holds all rights to alternate the prices.

   3. 2. Products with delivery have delivery fees added to them.

   3. 3. All product weight and the price are constant.

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4. DELIVERY

   4. 1. Orders must be made at least two full days before the pick-up or desired delivery date.

   4. 2. Products meant for pick-up are available at Finlandia Caviar's shop at Eteläranta 20, 00130 Helsinki. Product pick-up times are the same as the shop's opening hours. The order has to be placed at least two full days before the desired date.

   4. 3. Finlandia Caviar delivers products to Finland and most of Europe. All deliveries are handled by DHL. There are some locations with limitations, in this case, we will inform the customer in advance.

   4. 4. When the parcel is dispatched (from Helsinki) the customer will receive a tracking number to follow the delivery at www.dhl.com

   4. 5. When the parcel arrives at the destination, a notification e-mail is sent to the customer. The customer is contacted by a DHL delivery to agree on the delivery time.

   4. 6. Product logistics and safety has been tested. We guarantee that the products are delivered to the customer in the desired condition.

   4. 7. Gift cards can be delivered to the gift recipient on the desired date.

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5. TERMS OF PAYMENT

   2. 1. Communication between the involved parties takes place by e-mail(info@finlandiacaviar.fi), phone (+0105817810), or letters(Eteläranta 20, 00130 Helsinki). After placing an order, the customer commits to following his/her e-mail to receive order validation and shipping information.

   2. 2. A binding contract of sale is applied when Finlandia Caviar has sent out order validation to the customer.

   2. 3. A customer has the right by either e-mail or phone to cancel the order before it has been shipped out.

   2. 4. After a customer has placed an order Finlandia Caviar can not change or modify a contract of sale.

6. CONSUMER COMPLAINT

   6. 1. In the situation, the customer has received the wrong product, or the product is damaged, must the customer contact Finlandia Caviar immediately by either e-mail info@finlandiacaviar.fi or phone +358105817810-

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7. YLIVOIMAINEN ESTE (FORCE MAJEURE)

   7. 1. Finlandia Caviar is not responsible for the shipment being late or delivery not occurring altogether in cases that are out of Finlandia Caviar's control. These cases include examples, but not all like war, natural disaster, import and/or export ban, the decision of government authority, problems in a transportation company, or any other issue which makes it impossible for Finlandia Caviar to deliver the products.

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8. RESOLVING ARISING CONFLICTS

   8. 1. Conflicts and disagreements are resolved by the use of Finnish laws.

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9. PRIVACY POLICY

   9. 1.

Statutory privacy policy

Holder: 
Finlandia Caviar Oy
Eteläranta 20
00130 Helsinki

Y 2744502-6 ALV REK

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