1.1. Order can be completed with or without a registration.
With first registration customer has to:
a) Register as customer in Finlandia Caviar's webshop by informing name and other required information.
b) Give persmission to Finlandia Caviar to register information into a webshop database to fullfil orders. Customer information is confidential, Finlandia Caviar will never release the information to a third party.
1.2- Understand that the webshop is ment for personal and business customers, not retailers. Retailers can contact Finlandia Caviar directly.
1.3. Must be attentive when filling information and navigating through the webshop.
2.1. Communication between the involved parties take place by e-mail(firstname.lastname@example.org), phone (+0105817810) or letters(Eteläranta 20, 00130 Helsinki). After placing an order, customer commits to follow his/hers e-mail to receive order validification and shipping information.
2.2. Binding contract of sale is applied when Finlandia Caviar has send out order validification to the customer.
2.3. Customer has the right by either e-mail or phone to cancel the order before it has been shipped out.
2.4. After customer has placed an order Finlandia Caviar can not change or modificate cotract of sale
3.1. Valid prices include tax, which are on Finland Caviar's webshop. Valid Price is in Euro (EUR). Finlandia Caviar holds all rights to alternate the prices.
3.2. Products with delivery have delivery fees added to them.
3.3. All product weight and price are constant.
4.1. Orders must be made at least two full days before the pick-up or desired delivery date.
4.2. Products ment for pick-up are available at Finlandia Caviar's shop at Eteläranta 20, 00130 Helsinki. Product pick-up times are same as shop's opening hours. Order has to be placed at least two full days before desired date.
4.3. Finlandia Caviar delivers products to Finland and most of Europe. All deliveries are handled by TNT. There are some locations with limitations, in this case we will inform the customer in advance.
4.4 When the parcel is dispatched (from Helsinki) customer will receive a tracking number to follow the delivery at www.tnt.com
4.5 When the parcel arrives to the destination, notification e-mail is sent to the customer. The customer is contacted by a TNT delivery to agree on the delivery time.
4.6 Products logistics and safety has been tested. We guarantee that the products are delivered to the customer in desired condition.
4.7 Gift cards can be delivered to the gift recipient on the desired date.
5.1. Payment takes place by following methods:
a) Immediate pay by online bank service using www.paytrail.com
Paytrail provides a large number of payment methods.
When buying from an online store that uses Paytrail's payment service, you can pay using your preferred payment method: online bank payment, credit or debit cards, invoice and installment, or Paytrail account. Each online store selects which payment methods they choose to offer their customers, so available payment methods may differ.
Paytrail Plc is a licensed payment institution authorized by the Finnish Financial Supervisory Authority, which means it has been required to set up stringent security measures. Since the company's establishment in 2007 (under the name Suomen Verkkomaksut Oyj), more than two billion euros have passed through the system.
Rest assured that your payment is secure. Paytrail complies with all laws and regulations and take security matters extremely seriously. Paytrail cooperates with banks and other financial service providers to continuously build secure and functional practices for doing business online. Paytrail is managed by Paytrail Oyj ( business number 2122839-7).
6.1. In the situation the customer has received the wrong product, or the product is damaged, must the customer contact Finlandia Caviar immediately by either e-mail email@example.com or phone +358105817810-
7.1. Finlandia Caviar is not responsible of the shipment being late or delivery not occuring all together in cases which are out of Finlandia Caviar's control. These cases include examples, but not all like war, natural disaster, import and/or export ban, decision of governement authority, problems in transportation company or any other issue which makes it impossible for Finlandia Caviar to deliver the products.
10.1. Conflicts and disagreements are resolved by the use of finnish laws.
Finlandia Caviar Oy
Y 2744502-6 ALV REK
Register name: Finlandia Caviar customer register
Rekisterin tarkoitus: Customer relation management
Register information: Person's first and last names, adress, post code, city, e-mail, phone number, log in information and other required for delivery and newsletter.
Information origin: Filled in by the customer
Person responsible for register:Finlandia Caviar
Puhelin +358 50 358 1112
Register information is never released to a third party. Information is stored safely with only in webshop authorized personnel's reach. Information is protected by log in and passwords.